FAQ
What services are included in your property management packages?
We offer full-service management for both vacation rentals and long-term homes. This includes marketing, guest and tenant communication, dynamic pricing, maintenance coordination, housekeeping, inspections, financial reporting, and 24/7 support. Our Design Team and General Contracting Team are also available for upgrades, remodels, and vacation rental setup.
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What makes Evergreen different from other management companies?
We’re an owner-first company with a strong focus on community, communication, and care. Unlike larger firms, we maintain close relationships with owners, provide customized service, and offer in-house design and contracting support to help your property stay competitive. We manage every home as if it were our own.
How do you determine rental rates for my property?
We use a combination of market data, seasonal demand, competitor analysis, and local expertise. For vacation rentals, we use dynamic pricing tools paired with human review. For long-term rentals, we analyze neighborhood comps, property condition, and tenant demand to set a strong, competitive rental price.
How do you handle maintenance and repairs?
We take a proactive approach. Our in-house team handles minor repairs, routine maintenance, and inspections. For larger jobs, we coordinate trusted vendors and oversee the work. Owners receive transparent quotes, updates, and photos, and we never authorize major expenses without approval.
How do you screen tenants and guests?
Long-term tenants go through a full background and credit screen, income verification, rental history review, and strict rental criteria.Vacation rental guests are screened through our booking platforms using ID verification, payment authentication, and risk scoring to protect your property.